Shipping & Returns
Last updated: 14 August 2026
Where we deliver
We deliver to mainland France, Corsica, Monaco and the European Union. Available destinations, methods and rates are displayed at checkout before you confirm your order.
We do not currently deliver outside the European Union. If you are staying on the French Riviera, we can deliver to your hotel, villa or private address.
Processing time
Orders are prepared within one to two working days of payment being confirmed. Orders placed on weekends or public holidays are processed on the next working day.
During launch periods and end-of-year holidays, preparation may take an additional day.
Delivery methods, times and costs
France
Colissimo, tracked, delivery to your door: 2 to 3 working days after dispatch. 4.90 euros.
Mondial Relay, tracked, delivery to a pick-up point: 3 to 5 working days after dispatch. 3.90 euros.
Free standard delivery for any order over 49 euros.
European Union
Tracked international delivery: 4 to 7 working days after dispatch. 9.90 euros.
Free delivery for any order over 79 euros.
Delivery times are indicative and run from dispatch, not from the moment the order is placed. Delays caused by the carrier, by extreme weather or by industrial action are beyond our control.
Tracking your order
A confirmation email is sent as soon as your order is placed. A second email, containing your tracking number and a tracking link, is sent when the parcel leaves our premises.
If you have created a customer account, you can also follow your orders from your account at any time.
Delivery problems
Parcel damaged on arrival. Note your reservations with the carrier at the moment of delivery, and contact us at contact@state-care.com within three days, with photographs where possible.
Parcel not received. If your parcel has not arrived within the announced time, write to us. We will open an investigation with the carrier and keep you informed. Investigations generally take between five and ten working days.
Incorrect address. Please check your delivery details carefully. If a parcel is returned to us because the address was incorrect or incomplete, we will contact you to arrange a second dispatch, which may incur additional delivery costs.
Right of withdrawal: fourteen days
You have fourteen days from receipt of your order to change your mind, in accordance with Article L221-18 of the French Consumer Code.
One essential condition. For reasons of health protection and hygiene, food supplements can only be returned if they are unopened, with their seal and protective film intact, in accordance with Article L221-28 5° of the same Code. An opened jar cannot be taken back or refunded.
How to return an item
Write to contact@state-care.com stating your order number and the products concerned. We will send you the return instructions within one working day.
Return the products, unopened and in their original packaging, within fourteen days of your notification. We recommend a tracked shipping method: without proof of dispatch, a parcel lost in transit cannot be refunded.
Return costs are at your expense, except where the product is defective, damaged or does not correspond to your order, in which case we cover them in full.
Refunds
Once your return has been received and checked, your refund is issued within fourteen days, using the same payment method as your original order.
The refund covers the price of the returned products and the standard delivery costs of the original order. Where you chose a more expensive delivery method than our standard offer, the difference remains at your expense.
Damaged or incorrect products
If a product arrives damaged, or if you receive an item that does not correspond to your order, contact us within three days with photographs. We will arrange a replacement or a full refund at our expense, without you needing to invoke the right of withdrawal.
Subscriptions
Subscription deliveries follow the same conditions. You may pause, modify or cancel your subscription at any time from your customer account, at the latest forty-eight hours before the next renewal date. Once a subscription order has been dispatched, it can no longer be cancelled but remains covered by the right of withdrawal under the conditions described above.
Questions
Our team is available Monday to Friday, 9am to 6pm CET, at contact@state-care.com. We aim to answer every message within one working day.